Portronics Nixo — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Lamp Does Not Turn On
• 2. Electric-Shock Mode Is Not Working
• 3. Fan / Silent Mode Is Not Working
• 4. Combined Mode Is Not Working
• 5. Red LED Is Lit
• 6. Insects Have Collected in the Tray
• 7. Lamp Stops Working Intermittently
• 8. Lamp Is Wet or Was Used in a Damp Area
• 9. Cable Is Damaged
• Still stuck?

Quick Troubleshooting

1. Lamp Does Not Turn On

1. Check that the USB cable is securely connected to the Type-C port.
2. Confirm the other end is connected to a suitable 5V/2A USB power source.
3. Check the cable for visible damage.
4. Try a suitable replacement cable or power source if available.
5. Do not use the lamp if the cable is damaged or the unit behaves abnormally.

Nixo is a USB-powered device and requires a power connection during operation.

2. Electric-Shock Mode Is Not Working

1. Confirm the USB power connection is secure.
2. Press the button marked with the lightning symbol.
3. Check whether the UV light turns on.
4. Remember that the red LED indicates the high-voltage grid is on.

Do not open the unit or touch the grid to test whether it is working.

3. Fan / Silent Mode Is Not Working

1. Check the USB power connection.
2. Press the button marked with the fan symbol.
3. Confirm that the UV light and fan turn on.
4. Press the same button again to turn this mode off.

4. Combined Mode Is Not Working

1. Confirm the USB power connection is secure.
2. Press the lightning-symbol and fan-symbol buttons simultaneously.
3. The UV light, high-voltage grid and fan should operate together.
4. To turn the unit completely off, press both switches.

5. Red LED Is Lit

A lit red LED means the high-voltage grid is on.

• Do not touch the grid.
• Do not insert fingers or metal objects into the unit.
• Do not attempt to remove insects while the unit is powered.
• Disconnect USB power before cleaning.

6. Insects Have Collected in the Tray

1. Turn the unit off.
2. Disconnect the USB cable from the power source.
3. Remove the collection tray.
4. Use the supplied brush to clear dead insects.
5. Refit the tray before switching the unit on again.

Never clean the unit with water or while it is connected to power.

7. Lamp Stops Working Intermittently

1. Check that the Type-C cable is secure.
2. Inspect the cable for damage or excessive heat.
3. Make sure the lamp is being used indoors in a dry location.
4. Confirm the power source is suitable.
5. Stop using the lamp if the cable or product is damaged.

8. Lamp Is Wet or Was Used in a Damp Area

1. Disconnect USB power if it is safe to do so.
2. Do not touch the high-voltage grid.
3. Do not use or connect the lamp while it is wet.
4. Do not wash it or expose it to rain.
5. Do not resume use if the unit or cable appears damaged.

9. Cable Is Damaged

Do not use Nixo with a damaged cable. Replace it with a suitable, undamaged cable and use a rated 5V/2A USB power source.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com