Portronics Apollo Plus Duo — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Speaker Does Not Turn ON
• 2. Bluetooth Pairing Does Not Work
• 3. Speaker Does Not Play Audio
• 4. AUX Audio Does Not Work
• 5. USB Flash Drive Does Not Play
• 6. TF Card Does Not Play
• 7. Microphone Does Not Turn ON
• 8. Microphone Echo Is Too High or Too Low
• 9. Voice Changer Does Not Change the Voice
• 10. Vocal Remover Does Not Work
• 11. RGB Lighting Does Not Change
• 12. Speaker Does Not Charge
• 13. Low Battery Indication
• Important Safety Reminders
• Still stuck?

Quick Troubleshooting

1. Speaker Does Not Turn ON

1. Check whether the speaker battery is depleted.
2. Connect the Type-C charging cable to the speaker.
3. Use a suitable 5V/1A USB power source.
4. Check whether the red charging LED turns ON.
5. Allow the speaker to charge.
6. Disconnect the cable and try powering ON the speaker using the M / power control as indicated on the speaker.

The speaker charging time is approximately 4–5 hours.

2. Bluetooth Pairing Does Not Work

1. Turn ON the speaker.
2. Confirm that the speaker starts in Bluetooth mode.
3. Turn ON Bluetooth on your phone or other device.
4. Search for Portronics Apollo Plus Duo.
5. Select the speaker to pair.
6. Confirm that the blue LED becomes stable after pairing.

If pairing fails, switch Bluetooth OFF and ON on the phone and try again.

3. Speaker Does Not Play Audio

1. Check that the speaker is ON.
2. Confirm that the correct playback mode is selected.
3. In Bluetooth mode, check that the phone is connected to Apollo Plus Duo.
4. In AUX mode, check both ends of the AUX cable.
5. In USB mode, check that the flash drive is inserted.
6. In TF mode, check that the card is inserted until it clicks.
7. Increase the speaker volume by pressing and holding +.

4. AUX Audio Does Not Work

1. Connect the 3.5mm AUX cable to the speaker.
2. Connect the other end to the phone, PC or audio source.
3. Press the M Button until AUX mode is selected.
4. Start playback on the source device.
5. Adjust volume using the speaker controls.

5. USB Flash Drive Does Not Play

1. Remove and reinsert the USB flash drive.
2. Press the M Button to select USB mode.
3. Start playback.
4. Try a different compatible USB flash drive if the issue continues.

6. TF Card Does Not Play

1. Remove the TF card.
2. Reinsert it into the TF slot.
3. Push it until it clicks into place.
4. Press the M Button until TF mode is selected.
5. Try a different compatible card if required.

Do not force the card into the slot.

7. Microphone Does Not Turn ON

1. Press and hold the microphone Power Button.
2. Check whether the microphone's blue light turns ON.
3. If it does not turn ON, charge the microphone using its Type-C charging connection.
4. Try powering it ON again after charging.

The microphone has a separate 400mAh lithium-ion battery.

8. Microphone Echo Is Too High or Too Low

Use the microphone's volume buttons for echo adjustment:

• Press and hold VOL+ to increase echo.
• Press and hold VOL− to decrease echo.

These are long-press actions, not short presses.

9. Voice Changer Does Not Change the Voice

1. Locate the microphone's EFF Button.
2. Press it once to move to the next voice mode.
3. Listen for the confirmation beep.
4. Continue pressing to cycle through the five modes.

Voice modes:

• Normal
• Female to Male
• Baby
• Male to Female
• Monster

The speaker beeps twice when the effect returns to Normal.

10. Vocal Remover Does Not Work

1. Press and hold the microphone's EFF Button to reduce vocals.
2. To restore the original vocal mix, press and hold EFF again.

A short press changes the voice effect; a long press toggles vocal remover.

11. RGB Lighting Does Not Change

The speaker supports eight RGB effects. The supplied control diagram describes using a long press of the M Button for RGB effect changes and also describes that control for power ON/OFF.

Try the documented long-press action and check the speaker's response. Avoid repeated rapid presses if the speaker is switching power instead of the lighting effect.

12. Speaker Does Not Charge

1. Check that the Type-C cable is firmly connected to the speaker.
2. Connect the other end to a suitable 5V/1A USB power source.
3. Check whether the red LED turns ON.
4. Allow approximately 4–5 hours for speaker charging.
5. When the red LED turns OFF, the speaker is fully charged.

13. Low Battery Indication

A battery error sound prompt is a low-battery indication.

1. Connect the Type-C charging cable to the speaker.
2. Use a suitable 5V/1A USB power source.
3. Charge until the red LED turns OFF.

Important Safety Reminders

• Do not use the speaker or microphone in rain or near water.
• Keep away from fire and flammable substances.
• Disconnect power before cleaning.
• Clean with a soft cloth; do not use harsh abrasives or chemicals.
• Keep the product away from dust, dirt, moisture and excessive heat.
• Do not force connectors into the ports.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com