Portronics Oria Pro — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Oria Pro Does Not Turn ON
• 2. Oria Pro Does Not Turn OFF
• 3. Light Mode Does Not Change
• 4. Brightness Does Not Increase or Decrease
• 5. Magnetic Light Does Not Attach to the Phone
  • For iPhone 12 and Later
  • For Other Phone Models
• 6. Magnetic Attachment Feels Weak
• 7. Battery Indicator Flashes
• 8. Product Does Not Charge
• 9. Battery Backup Is Shorter Than Expected
• 10. Light or Mirror Does Not Stay in the Required Position
• 11. Cleaning the Oria Pro
• Important Safety Reminders
• Still stuck?

Quick Troubleshooting

1. Oria Pro Does Not Turn ON

1. Check whether the battery is low.
2. Connect a Type-C charging cable to the product.
3. Use a compatible 5V/1A USB power source.
4. Allow approximately 1.5 hours for a full charge.
5. Press and hold the Power / Mode Button for 3 seconds.
6. Check whether the indicator lights turn ON one by one.

2. Oria Pro Does Not Turn OFF

1. Locate the Power / Mode Button.
2. Press and hold it for 3 seconds.
3. Confirm that the indicator lights turn OFF.

A short press changes the light mode; a 3-second long press controls power.

3. Light Mode Does Not Change

The Oria Pro has three light modes.

1. Turn ON the product.
2. Short-press the Power / Mode Button.
3. Continue short-pressing to cycle through:
   • Warm Light
   • Neutral White Light
   • Cool White Light

The product remembers the last-used light mode when powered OFF and ON again.

4. Brightness Does Not Increase or Decrease

1. Turn ON the light.
2. Locate the Brightness Control Wheel.
3. Turn the wheel to the right to increase brightness.
4. Turn the wheel to the left to decrease brightness.
5. Check the light output after each adjustment.

The Power / Mode Button changes the colour mode; the wheel adjusts brightness.

5. Magnetic Light Does Not Attach to the Phone

For iPhone 12 and later, they can be attached directly using their built-in magnetic area. Align the Oria Pro with the back of the phone and check that it is secure.

For Other Phone Models

1. Remove the protective sticker from the included magnetic ring.
2. Attach the ring to the back of the phone or phone case.
3. Align the Oria Pro with the magnetic ring.
4. Attach the light and check that it is secure.

6. Magnetic Attachment Feels Weak

1. Remove the light from the phone.
2. Check that the magnetic ring is attached firmly.
3. Check that the ring's protective sticker has been removed.
4. Ensure the phone case surface is clean and dry.
5. Reattach the light and check its stability before use.

7. Battery Indicator Flashes

The indicator can flash while charging. The first LED flashing is also listed as the low-battery indication.

1. Connect the Type-C cable to the Oria Pro.
2. Use a compatible 5V/1A power source.
3. Allow the product to charge.
4. When fully charged, all three indicator lights turn ON.

8. Product Does Not Charge

1. Check that the Type-C cable is connected securely.
2. Confirm that the USB power source supplies 5V/1A.
3. Check whether the battery indicator flashes during charging.
4. Allow approximately 1.5 hours for charging.
5. Check whether all three indicator lights turn ON when fully charged.

9. Battery Backup Is Shorter Than Expected

Approximately 1.5 hours of battery backup at low brightness.

To extend operating time:

1. Turn the brightness wheel to reduce brightness.
2. Switch OFF the light when it is not required.
3. Charge the product fully before extended use.

Battery backup may vary with brightness and operating conditions.

10. Light or Mirror Does Not Stay in the Required Position

1. Hold the product securely.
2. Reposition the light by flipping it through up to 180°.
3. Extend the shaft / extension rod for multi-angle lighting.
4. Flip the mirror through 180° if required.
5. Check that the magnetic connection remains secure.

Do not force the hinges or extension rod.

11. Cleaning the Oria Pro

1. Switch OFF the product.
2. Disconnect the charging cable.
3. Wipe the surface with a soft, dry cloth.
4. Do not use abrasive cleaning materials or corrosive chemicals.
5. Keep the charging port dry.

Important Safety Reminders

• Avoid dropping or subjecting the product to heavy impact.
• Do not expose it to excessively high temperatures.
• Keep away from corrosive chemicals.
• Do not disassemble or repair the product yourself.
• Use a compatible 5V/1A charging source.
• Keep the charging port away from moisture.
• Check the magnetic attachment before moving the phone.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com