Issue 1: Keyboard Not Working After Connecting USB Receiver

Recommended Checks

• Ensure the USB receiver is properly inserted into the USB port.

• Try connecting the receiver to another USB port on the device.

• Restart your computer or laptop and reconnect the receiver.

• Verify that the keyboard power switch is turned ON.

• Press Fn + 3 (2.4G) to ensure the keyboard is in 2.4 GHz wireless mode.

Issue 2: Keyboard Not Responding

Recommended Checks

• Confirm that the batteries are correctly installed according to the polarity markings.

• Replace the batteries if they are low or depleted.

• Turn the keyboard OFF, wait a few seconds, and then turn it ON again.

• Ensure the keyboard is properly connected to the selected device.

Issue 3: Keyboard Stops Working After Some Time

This may occur when the keyboard automatically enters power-saving (sleep) mode after a period of inactivity.

Solution

• Press any key on the keyboard to wake it from sleep mode.

• Wait a few seconds for the keyboard to reconnect and become responsive.

Issue 4: Wireless Connection Not Stable

Recommended Checks

• Ensure the keyboard is within the recommended wireless range (up to 10 meters) from the device.

• Avoid placing the USB receiver near sources of wireless interference, such as Wi-Fi routers, Bluetooth devices, or other wireless equipment.

• Remove and reinsert the USB receiver to re-establish the connection.

• Ensure there are no large obstacles or metal objects blocking the signal.

Issue 5: Keyboard Lagging Issue

Recommended Checks

• Check the battery level of the keyboard.

• Replace the batteries if they are low or nearly depleted.

• If the battery level is low, the battery indicator on the keyboard will light up, indicating that the batteries need replacement.

• After replacing the batteries, turn the keyboard OFF and ON again to restore normal performance.