TABLE OF CONTENTS

• Issue 1: Mouse Not Appearing in Bluetooth List
• Issue 2: Mouse Connected but Not Working
• Issue 3: Frequent Disconnection
• Issue 4: Cursor Lag or Delay

Issue 1: Mouse Not Appearing in Bluetooth List

If the mouse does not appear in the Bluetooth device list, follow these steps:

Step 1: Check Pairing Mode

• Ensure the mouse is in Bluetooth pairing mode
• The LED indicator should blink rapidly

Step 2: Verify Mode Selection

• Ensure the mouse is set to Bluetooth mode
• Blue indicator → Bluetooth mode
• Green indicator → 2.4G (USB mode)
• Press the Connectivity Mode Button to switch modes if required

Step 3: Activate Pairing Mode

• Press and hold the Connectivity Mode Button for 5–7 seconds
• Ensure the LED starts blinking rapidly

Step 4: Restart Bluetooth on Your Device

• Turn Bluetooth OFF and ON on your laptop, desktop, or mobile device

Step 5: Restart the Mouse

• Turn the mouse OFF, wait a few seconds, then turn it ON again

Step 6: Check Battery Level

• Ensure the mouse is adequately charged, as low battery may affect pairing

After completing the above steps, open Bluetooth settings and select Portronics Toad III Plus to connect.

Issue 2: Mouse Connected but Not Working

Recommended Checks:

• Remove the mouse from the Bluetooth device list
• Restart your laptop or PC
• Reconnect the mouse by repeating pairing steps
• Ensure the mouse is not connected to another device

Issue 3: Frequent Disconnection

Recommended Checks:

• Maintain a distance within 5–8 meters
• Fully charge the mouse
• Remove the device from paired list and reconnect

Issue 4: Cursor Lag or Delay

Recommended Checks:

• Adjust sensitivity using the DPI button
• Keep the mouse closer to the device
• Close background applications consuming high resources
• Check the battery level

Still Facing Issues?

If the issue persists after performing all troubleshooting steps, please Click here raise a support request.

Our support team will assist you further.