TABLE OF CONTENTS

• Issue 1: Mouse Not Connecting (Bluetooth)
• Issue 2: Mouse Not Working (2.4 GHz Mode)
• Issue 3: Frequent Disconnection
• Issue 4: Cursor Lag or Delay
• Issue 5: Mouse Not Charging
• Important Usage & Care Instructions
• Further Assistance

 Troubleshooting Guide

Issue 1: Mouse Not Connecting (Bluetooth)

• Ensure the mouse is in pairing mode (LED blinking rapidly).
• Restart Bluetooth on your device.
• Turn the mouse OFF and then ON again.
• Ensure the mouse has sufficient battery charge.

Issue 2: Mouse Not Working (2.4 GHz Mode)

• Reinsert the USB receiver properly.
• Try connecting through a different USB port.
• Restart your system and reconnect.

Issue 3: Frequent Disconnection

• Maintain usage within a 5–10 meters range.
• Fully charge the mouse.
• Remove the device and reconnect it.

Issue 4: Cursor Lag or Delay

• Keep the mouse closer to your device.
• Avoid using the mouse on reflective or glass surfaces.
• Close background applications consuming high system resources.
• Check the battery level.

Issue 5: Mouse Not Charging

• Ensure the Type-C cable is properly connected.
• Try using a different charging adapter or port.

Important Usage & Care Instructions

• Do not expose the mouse to dust or moisture.
• Avoid dropping or applying excessive pressure.
• Store the device in a cool and dry environment.
• Turn OFF the mouse when not in use for extended periods.

Still Facing Issues?

If the issue persists after performing all troubleshooting steps, please Click here raise a support request.

Our support team will assist you further.