TABLE OF CONTENTS
- 1. FAQ — Quick Reference Table
- 2. Connectivity Issues
- 3. Switching Between CarPlay and Android Auto
- 4. Resetting the Device
- 5. Display Shows Blank Screen on OTT Apps
- 6. OTT Apps / YouTube Not Working
- 7. General Setup Reminders (Preventing Issues)
- 8. Still Facing Issues?
1. FAQ — Quick Reference Table
| Problem | Solution |
|---|---|
| The system keeps restarting | Ensure your car's engine battery is sufficient and the vehicle is running properly. Low or unstable power supply may cause the device to restart. |
| The system runs slowly or lags | Clear unused apps and background cache regularly. Removing rarely used applications helps improve system speed and performance. |
| Unable to update or use apps like YouTube, Netflix, or other streaming apps | Open the Google Play Store, sign in with your Google account, and update the apps to the latest version. |
| Android Auto does not connect after CarPlay is connected | Try reconnecting Android Auto again. If it still does not connect, press the A/C button on the device gently using a pin or needle to reset, then reconnect. |
2. Connectivity Issues
If your car display isn't connecting with Android Auto/CarPlay after setup, or connectivity is unreliable:
- Factory reset your car's display.
- Remove the car's Bluetooth pairing from your mobile.
- On iOS: Settings → General → CarPlay → Paired.
- On Android: Settings → Connections → Android Auto → Vehicle.
- Plug Tune Prime into the data port of your car and wait for 2–3 minutes.
Only Android Auto Supported Displays: If your car display supports only Android Auto and you're facing connectivity issues after the reset process:
- Insert an internet-accessible SIM card into the device and plug it into power.
- Wait 10 minutes for the device to get updated automatically.
- Unplug from power after 10 minutes, and plug it into your data port.
- Wait 2–3 minutes, and the Tune Prime gets configured with your display.
3. Switching Between CarPlay and Android Auto
If the device is stuck on the wrong mode (CarPlay vs. Android Auto):
- Take a SIM ejector/pin.
- Long-press the A/C button for 2–3 seconds and release.
- The indicator flashes blue and becomes stable once paired — confirming the switch.
- Repeat the same steps to switch back to CarPlay.
Refer to the LED indicator to confirm current mode:
| LED State | Meaning |
|---|---|
| Green LED blinks | CarPlay pairing mode |
| Green LED stable | CarPlay mode |
| Blue LED blinks | Android Auto pairing mode |
| Blue LED stable | Android Auto mode |
4. Resetting the Device
| Option | Steps |
|---|---|
| Option 1 (Hardware) | Long-press the A/C button for 8–10 seconds |
| Option 2 (Software) | Settings → More → System → Reset option → Erase all data |
If reconnection issues persist after a normal reset, gently press the A/C button using a pin or needle as a hard reset, then reconnect.
5. Display Shows Blank Screen on OTT Apps
If the screen goes completely blank when using OTT apps like JioHotstar:
- Go to Settings → More → Display → Display Size & Text.
- Reduce your display size accordingly.
6. OTT Apps / YouTube Not Working
If YouTube or other OTT platforms won't work while paired via SpeedPlay:
- This is expected behavior without a SIM card inserted — YouTube and other OTT platforms will not work at the same time as Android Auto/CarPlay in this configuration.
- Insert a nano SIM card into the device to enable internet access independently of your phone's hotspot; with a SIM card installed, these applications will perform normally.
7. General Setup Reminders (Preventing Issues)
- Only wired Android Auto/CarPlay–supporting cars with an original display are compatible. Third-party displays/software are not supported.
- Do not connect your mobile's Bluetooth directly to the car's stereo/display — this can interfere with the wired connection Tune Prime relies on.
- The Type-C converter should be connected to the car's data port — not directly to the Tune Prime device.
- Input is 5V/1A — do not plug the device into a charging port.
- Do not operate or adjust the device while driving; stop the vehicle safely first.
- Don't drop or expose the device to extreme heat or water.
- Ensure the SIM and micro SD card are inserted in the correct orientation, with the copper plate facing upwards.
8. Still Facing Issues?
If the issue persists after performing all troubleshooting steps, please raise a support request.
Our support team will assist you further.
Support
- Visit: www.portronics.com
- Support Portal: support.portronics.com
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