Portronics Aero Tune — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Headset Does Not Turn On
• 2. Bluetooth Is Not Connecting
• 3. Bluetooth Connected but No Sound
• 4. Music Controls Are Not Working
• 5. Calls Are Not Working
• 6. Indoor / Outdoor Mode Does Not Change
• 7. Voice Command Does Not Activate
• 8. Low-Battery Voice Prompt
• 9. Headset Is Not Charging
• 10. Battery Does Not Last as Expected
• 11. Headset Does Not Fit Securely
• 12. Audio Keeps Stuttering or Disconnecting
• 13. Headset Got Wet
• Still stuck?

Quick Troubleshooting

1. Headset Does Not Turn On

1. Press and hold the MFB for about 3 seconds.
2. Check whether the white LED flashes.
3. If there is no response, connect the supplied Type-C charging cable.
4. Use a suitable 5V/1A adapter.
5. Allow the headset to charge and try again.

2. Bluetooth Is Not Connecting

1. Turn on Aero Tune.
2. Open Bluetooth settings on your phone.
3. Search for Aero Tune.
4. Select it to connect.
5. Keep the phone within approximately 10 metres.
6. If the headset does not connect, turn Bluetooth off and on again and retry.

3. Bluetooth Connected but No Sound

1. Confirm Aero Tune is selected as the active audio device.
2. Increase the phone's media volume.
3. Use Button + to increase headset volume.
4. Check that playback is not paused.
5. Reconnect Bluetooth if the issue remains.

4. Music Controls Are Not Working

• Play / Pause: click the MFB once.
• Volume Up: click Button + once.
• Volume Down: click Button − once.
• Previous Track: press and hold Button +.
• Next Track: press and hold Button −.

5. Calls Are Not Working

1. Confirm the headset is connected to the phone.
2. Check that call audio is routed through Aero Tune.
3. Click the MFB once to answer or end a call.
4. Double-click the MFB to reject an incoming call.
5. Make sure the headset microphone is not obstructed.

6. Indoor / Outdoor Mode Does Not Change

1. Make sure the headset is powered on and connected.
2. Quickly triple-click the MFB.
3. Listen for the mode prompt.
4. Retry if necessary.

7. Voice Command Does Not Activate

1. Confirm the headset is connected to your phone.
2. Make sure the phone's voice assistant is enabled.
3. Click the MFB four times quickly.
4. Try again after reconnecting Bluetooth.

8. Low-Battery Voice Prompt

The headset announces battery level when it powers on:

• 100%–70%: Battery high
• 69%–40%: Battery medium
• 39%–10%: Battery low

If a low-battery prompt is heard, connect the headset to a suitable charger.

9. Headset Is Not Charging

1. Connect the Type-C cable securely.
2. Use a suitable 5V/1A adapter.
3. Check the cable and adapter for visible damage.
4. Observe the indicator:
   • Green LED on: charging
   • White LED on: fully charged
5. Allow approximately 2 hours for charging.

Do not charge the headset if it or the charging port is wet.

10. Battery Does Not Last as Expected

Up to 10 hours of playtime at 80% volume.

Actual runtime can vary with:

• Volume level
• Indoor/outdoor sound mode
• Call usage
• Bluetooth connection conditions

Fully charge the headset and test it at a moderate volume.

11. Headset Does Not Fit Securely

1. Reposition the headset around your ears.
2. Make sure it sits comfortably and does not press painfully.
3. Use the included silicone strap for a smaller head circumference.
4. Attach the two ends of the strap to the headset band behind the ears.
5. Adjust the strap tension as needed.

Do not pull or twist the headset forcefully.

12. Audio Keeps Stuttering or Disconnecting

1. Keep the phone within approximately 10 metres.
2. Reduce obstacles between the phone and headset.
3. Check whether the phone is switching to another Bluetooth device.
4. Reconnect Aero Tune through Bluetooth settings.

13. Headset Got Wet

1. Stop using and do not charge the headset while it is wet.
2. Wipe it gently with a soft, dry cloth.
3. Allow it to dry completely before charging or operating it.
4. Do not submerge it in water.

IPX5 water resistance, but this does not mean the headset can be submerged.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com