Apollo One — Troubleshooting Guide

TABLE OF CONTENTS

• 1. Quick Reference Table
• 2. Speaker Won't Turn On
• 3. Wireless Microphone Won't Turn On or Respond
• 4. Won't Pair Over Bluetooth
• 5. USB Drive or TF Card Won't Play
• 6. AUX Mode Not Working
• 7. Volume & Track Controls Not Responding
• 8. Charging Issues
• 9. General Safety Reminders
• 10. If the Problem Persists

1. Quick Reference Table

2. Speaker Won't Turn On

1. Press the On/Off button on the back panel — check that it registers (listen for a power-on tone if applicable).
2. Connect the supplied Type-C cable to the speaker's charging port and a 5V power source; allow it to charge before retrying.
3. If there's still no response after charging, this may point to a hardware fault — contact support.

3. Wireless Microphone Won't Turn On or Respond

1. Press the Power button on the microphone to turn it on.
2. If it doesn't respond, connect it to a 5V power source via its own Type-C charging port and let it charge.
3. Confirm you're not confusing the mic's controls with the speaker's — the mic only has Voice Changer, Volume Up/Down, and Power buttons.
4. If the mic powers on but doesn't transmit sound to the speaker, move closer to the speaker and confirm the speaker itself is powered on.

4. Won't Pair Over Bluetooth

1. Single-press the input button on the speaker to cycle through modes until Bluetooth mode is selected.
2. On your phone, open Bluetooth settings, search for devices, and select "Apollo One."
3. If it doesn't appear, confirm the speaker isn't currently sitting in USB, AUX, or TF card mode instead.
4. If it was previously connected to another device, disconnect or move out of range of that device, then retry pairing.

5. USB Drive or TF Card Won't Play

1. Insert the USB drive or TF card into its port on the back of the speaker.
2. Single-press the input button to select "USB drive" or "TF drive" mode as appropriate.
3. Use the Play/Pause button to start playback if it doesn't begin automatically.
4. If nothing plays, check that the audio files are in a commonly supported format, and test the drive/card in another device to rule out a corrupted file or card.

6. AUX Mode Not Working

1. Connect the supplied audio cable between your device and the speaker's AUX port.
2. Single-press the input button to cycle to AUX mode.
3. Check the volume on the source device itself — AUX is a passive connection and isn't controlled by the speaker's own volume buttons.

7. Volume & Track Controls Not Responding

For the microphone, use its own dedicated Volume Up/Down buttons (long press) rather than the speaker's controls.

8. Charging Issues

• Charge the speaker and the microphone separately — each has its own Type-C (5V) charging port.
• Use only the supplied Type-C cable(s) for reliable charging.
• Full playtime is up to 5 hours; higher volumes, RGB lighting, and voice-changer use will reduce this.

9. General Safety Reminders

• Keep the speaker away from heat sources, moisture, and water.
• Place it on a stable surface, out of reach of children.
• Never open the cover, dismantle the unit, or insert objects into it.
• Clean only with a soft, dry cloth — avoid harsh chemicals or abrasives.
• Unplug the power cord if the speaker will be unused for a long period.

10. If the Problem Persists

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com