NOVA — Troubleshooting Guide

TABLE OF CONTENTS

• 1. Quick Reference Table
• 2. Speaker Won't Turn On
• 3. Won't Pair Over Bluetooth
• 4. TWS Mode Won't Link Two Speakers
• 5. AUX Mode Not Working
• 6. Call Functionality Not Working
• 7. Speaker Powers Off Unexpectedly
• 8. Battery & Charging Issues
• 9. General Safety Reminders
• 10. If the Problem Persists

1. Quick Reference Table

2. Speaker Won't Turn On

1. Press and hold the Power button and check for any response.
2. Connect the Type-C cable to charge — full charge takes approximately 3 hours.
3. Look for the flashing white indicator light, which confirms charging is active.
4. If there's no response after charging, this may point to a hardware fault — contact support.

3. Won't Pair Over Bluetooth

1. Short-press the Power button to enter Bluetooth mode.
2. On your phone, open Bluetooth settings, search for devices, and select "Portronics NOVA."
3. Stay within the ≥10m open-area range during pairing.
4. If it won't reconnect to a previously paired phone, forget the NOVA entry on your phone and pair fresh.

4. TWS Mode Won't Link Two Speakers

1. Power on both NOVA speakers.
2. Double-click the Power button on both speakers at the same time to enter TWS pairing mode.
3. Wait for the voice prompt on the master speaker confirming a successful pairing.
4. Check the batch/date code on both units — TWS pairing is only guaranteed between two NOVA speakers from the same production batch. If pairing consistently fails between two otherwise-identical units, mismatched batches are a likely cause; contact support to confirm compatibility.
5. To reset and try again, double-click Power on either speaker to disconnect TWS (confirmed by a voice prompt), then repeat the pairing steps.

5. AUX Mode Not Working

1. Connect a 3.5mm audio cable to the speaker — it should switch to Line-In mode automatically.
2. If there's no sound, check the volume on the source device itself, since AUX is a passive connection not controlled by the speaker's own volume buttons.
3. Reseat the cable firmly at both ends if the connection seems intermittent.

6. Call Functionality Not Working

Confirm the speaker is connected via Bluetooth — call functions only work in Bluetooth mode, not AUX or USB.

If callers can't hear you clearly, move closer to your phone and check nothing is blocking the built-in mic.

7. Speaker Powers Off Unexpectedly

This is the auto power-off feature, not a fault — NOVA automatically shuts down after 15 minutes of inactivity to save battery. Press the Power button to turn it back on.

8. Battery & Charging Issues

• Use only the provided Type-C cable, with a DC 5V/2A (max) power source.
• A flashing white light indicates active charging; charging takes approximately 3 hours.
• If the battery is low, the speaker issues a voice prompt and automatically lowers the volume — recharge promptly when this happens.
• Avoid excessive or prolonged charging, which can shorten battery lifetime over time.
• If unused for a long period, charge at least once a month to prevent battery degradation.

9. General Safety Reminders

• Keep the speaker away from heat sources.
• Charge fully before first use.
• Keep volume at a reasonable level to avoid disturbing others.

10. If the Problem Persists

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com