Dash 12 Speaker — Quick Help

TABLE OF CONTENTS

• My speaker won't turn on
• My speaker won't turn off or stops responding
• It won't connect to my phone
• I want to link two Dash 12 speakers together
• My USB drive isn't playing music
• I can't hear my wired microphone
• Charging another device from the speaker feels slow
• The voice assistant or phone calls aren't working through the speaker
• Still stuck?    

My speaker won't turn on

1. Plug it in with a standard 5V/1A charger (this isn't included in the box, so use your own).
2. Let it charge for a while.
3. Press and hold the power button.

My speaker won't turn off or stops responding

Look for a small hole marked as the reset jack. Use a small pin to gently press it — this resets the speaker.

It won't connect to my phone

1. Turn the speaker on — it should automatically go into pairing mode.
2. On your phone, go to Settings → Bluetooth.
3. Look for "Portronics DASH 12" and tap it.

If you've plugged in a USB drive or AUX cable, remove it first — the speaker automatically switches away from Bluetooth when either is connected.

I want to link two Dash 12 speakers together

1. Turn both speakers on.
2. Press the TWS button on one of them — both will light up once paired.
3. Connect your phone to either speaker as usual — both will now play together for a bigger sound.

Note: this only works properly if both speakers are from the same batch (bought together, or with matching batch numbers). 

My USB drive isn't playing music

Push the drive in firmly — it should start playing automatically. If it doesn't, try a different USB drive.

I can't hear my wired microphone

Make sure it's plugged into the socket marked MIC — not the one marked AUX. They look similar but do different things.

Charging another device from the speaker feels slow

If you're playing loud music at the same time, that can slow down charging. Try turning the volume down a bit while you charge something.

The voice assistant or phone calls aren't working through the speaker

Make sure your phone is connected over Bluetooth first — this only works in Bluetooth mode.

• To answer a call: tap the middle button once.
• To reject a call: press and hold the middle button.
• To end a call: tap the middle button once again.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com