Portronics Resonate 2 — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Speaker Does Not Turn On
• 2. Bluetooth Is Not Connecting
• 3. Bluetooth Connected but No Sound
• 4. Speaker Does Not Automatically Reconnect
• 5. TWS Pairing Is Not Working
• 6. TWS Keeps Disconnecting
• 7. No Sound From the Microphone
• 8. Wireless Microphone Is Not Connecting
• 9. Voice Assistant Is Not Working
• 10. USB Playback Is Not Working
• 11. TF Card Playback Is Not Working
• 12. Speaker Is Not Charging
• 13. Speaker Stops Working While Charging
• 14. Speaker Volume Drops Automatically
• 15. Speaker Does Not Reset
• 16. LED Light Mode Is Not Changing
• 17. Call Controls Are Not Working
• Still stuck?

Quick Troubleshooting

1. Speaker Does Not Turn On

1. Connect the Type-C charging cable.
2. Use a suitable 5V/2A charger.
3. Allow the speaker to charge.
4. Disconnect the charger and press the Power button.
5. Try again after charging.

2. Bluetooth Is Not Connecting

1. Turn on the speaker.
2. Make sure the speaker is in Bluetooth mode.
3. Open Bluetooth settings on the phone.
4. Search for Resonate 2.
5. Select it to pair.
6. If the speaker was previously paired, remove the old pairing and reconnect.
7. Keep the phone within the speaker's operating range.

3. Bluetooth Connected but No Sound

1. Confirm Bluetooth is connected.
2. Check that Bluetooth mode is selected.
3. Increase volume using the Volume Up button.
4. Increase the phone's media volume.
5. Press Play/Pause to resume playback.
6. Test again after reconnecting Bluetooth.

4. Speaker Does Not Automatically Reconnect

1. Switch the speaker back to Bluetooth mode.
2. Make sure the phone's Bluetooth is ON.
3. Keep the phone within range.
4. Check whether the phone is connected to another Bluetooth speaker.
5. Reconnect if required.

5. TWS Pairing Is Not Working

1. Make sure there are two identical Resonate 2 speakers.
2. Turn on both speakers.
3. Confirm both are in Bluetooth mode.
4. Select one speaker.
5. Press and hold the Mode button for about 2 seconds.
6. Wait for the pairing tone.
7. Connect the paired speaker to the phone.

Important: TWS pairing is only guaranteed to work reliably between two Resonate 2 units from the same production batch. Pairing speakers from different batches may fail or behave inconsistently. Check the batch/date code on both units if TWS pairing doesn't work.

6. TWS Keeps Disconnecting

1. Keep both speakers close together.
2. Make sure both are sufficiently charged.
3. Avoid changing playback modes during TWS use.
4. Re-enter TWS pairing if required.
5. Return both speakers to Bluetooth mode and retry.

7. No Sound From the Microphone

1. Make sure the wireless microphone is ON.
2. Confirm it is connected to the speaker.
3. Increase the microphone volume.
4. Check that the microphone is not muted.
5. Move the microphone within operating range.
6. Restart the microphone and speaker if needed.

A red LED on the microphone indicates mute.

8. Wireless Microphone Is Not Connecting

1. Turn the speaker ON.
2. Turn the microphone ON.
3. Wait for automatic pairing.
4. Check the microphone battery.
5. Restart both devices and retry.

A stable blue microphone indicator confirms the connection.

9. Voice Assistant Is Not Working

1. Confirm the speaker is connected to the smartphone through Bluetooth.
2. Press Play/Pause twice.
3. Make sure the phone's voice assistant is enabled.
4. Reconnect Bluetooth and try again.

10. USB Playback Is Not Working

1. Insert the USB flash drive securely.
2. Press the Mode button to select USB mode.
3. Check that compatible audio files are stored on the drive.
4. Reinsert the drive and try again.
5. Test another USB drive if available.

11. TF Card Playback Is Not Working

1. Insert the TF card securely.
2. Press the Mode button to select TF mode.
3. Check that compatible audio files are available.
4. Reinsert the card and retry.
5. Test another card if available.

12. Speaker Is Not Charging

1. Connect the Type-C charging cable securely.
2. Use a suitable 5V/2A charger.
3. Check the cable for visible damage.
4. Try another suitable power source.
5. Allow approximately 3 hours for charging.

13. Speaker Stops Working While Charging

This is expected.

The speaker should not be used while it is charging, as instructed in the manual.

14. Speaker Volume Drops Automatically

A volume reduction can occur when the battery is low.

1. Connect the Type-C charging cable.
2. Recharge the speaker.
3. Test playback again after charging.

15. Speaker Does Not Reset

To perform a factory reset:

1. Press and hold Volume Down for more than 5 seconds.
2. Wait for the speaker to power off.
3. Bluetooth and TWS connection memory will be cleared.
4. Power the speaker on and pair again.

16. LED Light Mode Is Not Changing

The speaker supports five LED modes plus OFF:

1. Sunset constant
2. Green constant
3. Purple constant
4. Sunset breathing
5. RGB beat-sync

Use the speaker's lighting control to cycle through the available modes.

17. Call Controls Are Not Working

When connected through Bluetooth:

• Answer call: short press Play/Pause.
• Switch call to phone: long press Play/Pause.
• End call: short press Play/Pause.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com