Portronics Twins 33 Pro — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Earbuds Do Not Turn ON
• 2. Earbuds Do Not Pair with the Phone
• 3. Left and Right Earbuds Do Not Pair with Each Other
• 4. Earbuds Do Not Reconnect Automatically
• 5. Earbuds Turn OFF Automatically
• 6. Earbuds Do Not Charge in the Case
• 7. Charging Case Does Not Charge
• 8. Charging Case White Light Flashes
• 9. Earbud LED Does Not Flash During Pairing
• 10. Music / Track Controls Do Not Work as Expected
• 11. Calls Are Not Answering or Ending Correctly
• 12. Voice Assistant Does Not Activate
• Important Safety Reminders
• Still stuck?

Quick Troubleshooting

1. Earbuds Do Not Turn ON

1. Take both earbuds out of the charging case.
2. The earbuds should turn ON automatically.
3. If they have turned OFF after losing connectivity, press and hold the touch area on either earbud for approximately 3 seconds.
4. If there is still no response, place both earbuds in the charging case and check whether they charge.

2. Earbuds Do Not Pair with the Phone

1. Take both earbuds out of the charging case.
2. Ensure both earbuds are ON and paired with each other.
3. Confirm that the main earbud has entered pairing mode.
4. Enable Bluetooth on the phone.
5. Search for Twins 33 Pro in the Bluetooth list.
6. Select the device to connect.
7. The white and orange LEDs flash alternately while pairing and stop flashing after connection.

If pairing still fails, forget the existing device entry and reset the earbuds.

3. Left and Right Earbuds Do Not Pair with Each Other

1. Turn OFF both earbuds by pressing and holding the touch area for 5 seconds.
2. Put both earbuds in the charging case.
3. On the phone, open Bluetooth settings.
4. Unpair / forget the Twins 33 Pro device.
5. Remove both earbuds from the case.
6. Wait for approximately 1 minute so the earbuds can pair with each other.
7. Pair the earbuds with the phone again.

4. Earbuds Do Not Reconnect Automatically

1. Make sure the previously paired phone is switched ON and Bluetooth is enabled.
2. Keep the phone within the earbuds' wireless range.
3. Take the earbuds out of the charging case.
4. Allow them to reconnect to the last connected device.
5. If they do not reconnect, tap the earbud to initiate a manual connection.

The earbuds reconnect automatically when they return within range. No LED flashing is shown during automatic reconnection.

5. Earbuds Turn OFF Automatically

If the earbuds are not connected to a device within 5 minutes, they automatically power OFF.

1. Take both earbuds out of the charging case.
2. Press and hold the touch area on either earbud for approximately 3 seconds if they do not turn ON automatically.
3. Enable Bluetooth on the phone.
4. Pair or reconnect the earbuds.

6. Earbuds Do Not Charge in the Case

1. Place each earbud properly into its charging slot.
2. Check that the earbud charging contacts are clean.
3. Check whether the orange LED on the earbud turns ON for approximately 10 seconds.
4. If the earbud does not show a charging indication, remove it and reseat it.
5. Check whether the charging case itself has sufficient battery.

The orange earbud light turns OFF after approximately 10 seconds. This is normal according to the indicator guide.

7. Charging Case Does Not Charge

1. Connect a USB Type-C cable to the case.
2. Use a suitable 5V/1A USB power source.
3. Check whether the orange LED flashes while charging.
4. Allow approximately 2–3 hours for charging.
5. When fully charged, the orange LED remains solid.

8. Charging Case White Light Flashes

A flashing white light indicates low battery in the charging case.

1. Connect the Type-C charging cable to the case.
2. Use a suitable 5V/1A power source.
3. Charge until the orange case indicator remains solid.

9. Earbud LED Does Not Flash During Pairing

The product sheet identifies alternating white and orange LED flashes as pairing mode.

1. Make sure both earbuds are ON.
2. If required, reset the earbuds using the reset procedure.
3. Remove them from the case and wait for the TWS pairing process.
4. Check the Bluetooth device list on the phone.

When connected, the earbuds show no LED.

10. Music / Track Controls Do Not Work as Expected

Use the touch controls as follows:

11. Calls Are Not Answering or Ending Correctly

12. Voice Assistant Does Not Activate

1. Confirm that the earbuds are connected to the phone.
2. Check that the phone's voice assistant is enabled.
3. Press and hold the touch area on either earbud for 2 seconds.
4. Wait for the phone's assistant to respond.

Important Safety Reminders

• Keep earbuds and case away from excessive moisture and heat.
• Do not expose the charging case to water.
• Keep charging contacts clean.
• Use a suitable 5V/1A charging source.
• Do not force earbuds into the case.
• IPX5 rating applies to the earbuds as listed; do not submerge the earbuds or case in water.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com