Portronics Freedom 4E — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Phone Does Not Charge Wirelessly
• 2. Wireless Charging Is Slower Than Expected
• 3. Digital Display Does Not Turn ON
• 4. Digital Display Turns OFF
• 5. Time Is Displayed in the Wrong Format
• 6. Time Needs to Be Adjusted
• 7. Temperature Shows Fahrenheit Instead of Celsius (or Vice Versa)
• 8. Date Is Incorrect
• 9. Alarm Does Not Ring
• 10. Alarm Time Needs to Be Changed
• 11. Alarm Stops and Rings Again
• 12. Display Mode Does Not Change
• 13. Display Brightness Is Too High or Too Low
• 14. Charger or Phone Becomes Warm
• Important Safety Reminders
• Still stuck?

Quick Troubleshooting

1. Phone Does Not Charge Wirelessly

1. Check whether the phone or device supports Qi wireless charging.
2. Confirm that Freedom 4E is connected to power using the Type-C cable.
3. Place the phone centrally on the wireless charging pad.
4. Reposition the phone to ensure proper alignment.
5. Remove thick, metal or magnetic phone cases over 5mm.
6. Check whether the phone shows a charging indication.

The charger supports 5W, 7.5W, 10W and 15W wireless output depending on the device.

2. Wireless Charging Is Slower Than Expected

1. Check that the power adapter supports the specified 5V/3A or 9V/3A input.
2. Check that the phone supports the charging rate being expected.
3. Remove thick, metal or magnetic cases over 5mm.
4. Centre the phone on the charging pad.
5. Avoid using the phone while charging to reduce heat build-up.

The stated wireless transmission distance is 1–8mm and conversion efficiency is 75% or higher.

3. Digital Display Does Not Turn ON

1. Check that the Type-C cable is securely connected.
2. Check that the power adapter is connected to a working outlet.
3. Short-press the Power Button to turn the digital display ON.
4. If the display remains off, check the cable and adapter connection.

4. Digital Display Turns OFF

The Power Button controls the digital display.

1. Short-press the Power Button to turn the display ON.
2. Short-press again to turn it OFF.

The screen also returns to the time display after 5 seconds of inactivity.

5. Time Is Displayed in the Wrong Format

1. Press and hold M for 2 seconds.
2. Use + or − to select 12-hour or 24-hour format.
3. Press M to confirm.
4. Set the hour and minutes.
5. Press M again to exit after setting the time.

6. Time Needs to Be Adjusted

1. Enter the time-setting sequence by holding M for 2 seconds.
2. Confirm the 12/24-hour format with M.
3. Adjust the hour and minutes using the setting controls.
4. Press M to complete and exit.

7. Temperature Shows Fahrenheit Instead of Celsius (or Vice Versa)

1. Make sure the display is in time display mode.
2. Press and hold +.
3. The temperature unit toggles between Celsius and Fahrenheit.

8. Date Is Incorrect

1. In time display mode, press M once to display the date.
2. Press and hold M to enter date settings.
3. Use + or − to adjust the year, month and day.
4. Confirm the settings using M.

9. Alarm Does Not Ring

1. In time display mode, press M once to show the date.
2. Press M again to access alarm settings.
3. Check Alarm 1 and Alarm 2 status:
   • ONA1 / ONA2 means the respective alarm is ON.
   • --A1 / --A2 means the respective alarm is OFF.
4. Use + or − to activate the required alarm.
5. If the alarm time is incorrect, long-press M in alarm mode and adjust the hours and minutes.

10. Alarm Time Needs to Be Changed

1. Enter alarm settings by pressing M to show the date and then pressing M again.
2. Long-press M in alarm mode.
3. Use + or − to adjust the alarm hours and minutes.
4. Confirm the setting using M.

11. Alarm Stops and Rings Again

The specified alarm behaviour is:

• Rings for 60 seconds.
• Snoozes for 5 minutes.
• Repeats up to 5 times.

During ringing, the product instructions say to press +, − or M, but do not define a separate action for each button.

12. Display Mode Does Not Change

1. Make sure the clock is in time display mode.
2. Press + to cycle through DP-1, DP-2 and DP-3.
3. Press M to confirm and exit.

Mode details:

• DP-1 alternates time / temperature for 10 seconds and date for 2 seconds.
• DP-2 shows time and temperature only.
• DP-3 shows date only.

13. Display Brightness Is Too High or Too Low

1. Make sure the display is in time display mode.
2. Press − to cycle through Strong, Medium, Weak and Off.
3. Stop at the preferred brightness level.

14. Charger or Phone Becomes Warm

1. Check that the phone is aligned correctly on the charging pad.
2. Remove thick, metal or magnetic cases over 5mm.
3. Avoid using the phone while charging.
4. Stop charging if abnormal overheating occurs.
5. Operate the product within the recommended ambient temperature of 1°C to 45°C.

Important Safety Reminders

• Keep the charger away from water and moisture.
• Turn off power before cleaning.
• Operate between 1°C and 45°C.
• Use only compatible Qi-enabled devices.
• Remove thick, metal or magnetic cases over 5mm.
• Avoid using the phone while charging.
• Remove the device from the pad once fully charged.
• Do not leave the product unattended during charging.

Still stuck?

If the issue persists after performing all troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Visit: www.portronics.com
• Support Portal: support.portronics.com