TABLE OF CONTENTS

• 1. Product Overview
  • Box Contents
• Section A: How to Connect via 2.4 GHz USB Receiver
  • Step 1: Insert USB Receiver
  • Step 2: Auto Connection
  • Step 3: Confirmation
• Section B: How to Connect Keyboard via Bluetooth
  • Step 1: Activate Bluetooth Mode
  • Step 2: Enter Pairing Mode
  • Step 3: Enable Bluetooth on Your Device
  • Step 4: Confirmation
• Section C: How to Connect Mouse via Bluetooth
  • Step 1: Switch to BT Mode
  • Step 2: Activate Pairing Mode
  • Step 3: Connect Device
  • Step 4: Confirmation
• Section D: Multi-Device Usage
• Section E: Charging Instructions
  
• Section F: Additional Features
  • Sleep Mode
• Section G: Troubleshooting Guide
  • Issue 1: Device Not Connecting
  • Issue 2: USB Mode Not Working
  • Issue 3: Delay or Lag
  • Issue 4: Low Voltage Warning
• Section H: Care & Maintenance
• Important Notes
• Still Facing Issues?

1. Product Overview

Model: Portronics Key11 Combo
Type: Wireless Keyboard & Mouse Combo

Connectivity Modes:

• 2.4 GHz USB Receiver
• Bluetooth (Keyboard & Mouse)

Box Contents

• Wireless Keyboard
• Wireless Mouse
• USB Receiver (1 Unit)
• User Manual

Section A: How to Connect via 2.4 GHz USB Receiver

Step 1: Insert USB Receiver

• Plug the USB receiver into your laptop/PC.

Step 2: Auto Connection

• The keyboard and mouse will connect automatically (plug & play).
• If not working, press the circular button (top-right corner of the keyboard) and switch to 2.4G mode.

Step 3: Confirmation

• Start typing or move the mouse to verify functionality.

Section B: How to Connect Keyboard via Bluetooth

Step 1: Activate Bluetooth Mode

• Press the pairing key to switch to Bluetooth mode.

Step 2: Enter Pairing Mode

• Long press the pairing key for 3 seconds.
• LED indicator will blink rapidly.

Step 3: Enable Bluetooth on Your Device

For Windows:

• Go to Settings → Bluetooth & Devices
• Turn Bluetooth ON
• Click Add Device → Bluetooth
• Select Key11 BT1 / Key11 BT2
• Click Connect

For macOS:

• Open System Settings → Bluetooth
• Turn Bluetooth ON
• Select Key11 BT1 / Key11 BT2
• Click Connect

Step 4: Confirmation

• LED will stop blinking and remain stable after connection.

Section C: How to Connect Mouse via Bluetooth

Step 1: Switch to BT Mode

• Turn the mouse to Bluetooth mode (bottom switch).

Step 2: Activate Pairing Mode

• Press and hold the pairing button for 3 seconds.
• LED indicator will blink.

Step 3: Connect Device

• Search and select:
  • BT5.0 Mouse
• Click Connect

Step 4: Confirmation

• LED will stabilize after pairing.

Section D: Multi-Device Usage

• Keyboard supports up to 3 devices:
  • 2 Bluetooth + 1 USB
• Mouse supports:
  • Bluetooth + USB receiver
• Use pairing keys to switch between connected devices.

Section E: Charging Instructions

• Use USB to Type-C cable for charging.
• Avoid using mobile fast chargers; use standard USB ports.

Section F: Additional Features

Sleep Mode

• Keyboard: Activates after 5 seconds of inactivity
• Mouse: Activates after 3 seconds
• Press any key or button to wake the device.

Section G: Troubleshooting Guide

Issue 1: Device Not Connecting

• Ensure battery is sufficient.
• Restart Bluetooth or system.
• Reconnect devices.

Issue 2: USB Mode Not Working

• Reinsert USB receiver.
• Try a different USB port.

Issue 3: Delay or Lag

• Keep devices within proper range.
• Avoid interference from metal surfaces.
• Reduce distance between devices.

Issue 4: Low Voltage Warning

• If voltage drops below threshold, LED flashes red.
• Recharge immediately.

Section H: Care & Maintenance

• Keep away from liquids and dust.
• Do not use harsh chemicals.
• Avoid dropping or physical impact.

Important Notes

• Compatible with Windows, macOS, Android, and iOS devices.
• Some older systems may not support Bluetooth 5.0.
• Warranty covers manufacturing defects only.

Still Facing Issues?

If the issue persists after performing all troubleshooting steps, please Click here raise a support request.

Our support team will assist you further.