TABLE OF CONTENTS

• 1. Product Overview
  • Box Contents
• Section A: How to Connect via 2.4 GHz USB Receiver
  • Step 1: Insert USB Receiver
  • Step 2: Power ON
  • Step 3: Auto Connection
  • Step 4: Confirmation
• Section B: How to Connect Keyboard via Bluetooth
  • Step 1: Switch to Bluetooth Mode
  • Step 2: Activate Pairing Mode
  • Step 3: Enable Bluetooth on Your Device
  • Step 4: Confirmation
• Section C: How to Connect Mouse via Bluetooth
  • Step 1: Switch to BT Mode
  • Step 2: Activate Pairing Mode
  • Step 3: Connect Device
  • Step 4: Confirmation
• Section D: Multi-Device Usage
• Section E: Charging Instructions
• Section F: Additional Features
  • Sleep Mode
  • Low Battery Indication
• Section G: Troubleshooting Guide
  • Issue 1: Device Not Connecting
  • Issue 2: USB Mode Not Working
  • Issue 3: Delay or Lag
  • Issue 4: Pairing Issue (Receiver Mismatch)
• Section H: Care & Maintenance
• Important Notes
• Still Facing Issues?

1. Product Overview

Model: Portronics Key12 Combo
Type: Wireless Keyboard & Mouse Combo

Connectivity Modes:

• 2.4 GHz USB Receiver
• Bluetooth (Keyboard & Mouse)

Box Contents

• Wireless Keyboard
• Wireless Mouse
• USB Receiver (1 Unit)
• User Manual

Section A: How to Connect via 2.4 GHz USB Receiver

Step 1: Insert USB Receiver

• Plug the USB receiver into your laptop/PC.

Step 2: Power ON

• Turn ON both the keyboard and mouse.

Step 3: Auto Connection

• Devices will automatically connect (plug & play).
• No manual pairing is required as both are factory paired.
• If not working, press Fn + 1 (2.4G mode) on the keyboard.

Step 4: Confirmation

• Start typing or move the mouse to verify functionality.

Section B: How to Connect Keyboard via Bluetooth

Step 1: Switch to Bluetooth Mode

• Press:
  • Fn + 2 (BT1) or
  • Fn + 3 (BT2)

Step 2: Activate Pairing Mode

• Long press the pairing key for 3 seconds.
• LED indicator will blink rapidly (pairing active for ~2 minutes).

Step 3: Enable Bluetooth on Your Device

For Windows:

• Go to Settings → Bluetooth & Devices
• Turn Bluetooth ON
• Click Add Device → Bluetooth
• Select BT5.0 Keyboard 
• Click Connect

For macOS:

• Open System Settings → Bluetooth
• Turn Bluetooth ON
• Select BT5.0 Keyboard 
• Click Connect

Step 4: Confirmation

• LED will stay ON briefly and then turn OFF after successful pairing.

Section C: How to Connect Mouse via Bluetooth

Step 1: Switch to BT Mode

• Slide the switch on the mouse to BT mode.

Step 2: Activate Pairing Mode

• Press and hold the pairing button for 3 seconds.
• LED indicator will blink rapidly.

Step 3: Connect Device

• Search and select:
  • BT5.0 Mouse
• Click Connect

Step 4: Confirmation

• LED stabilizes briefly after pairing.

Section D: Multi-Device Usage

• Keyboard supports:
  • BT1 + BT2 + 2.4G
• Mouse supports:
  • Bluetooth + USB receiver
• Use Fn keys (keyboard) and mode switch (mouse) to toggle between devices.

Section E: Charging Instructions

• Use Type-C cable to charge both devices.
• Recommended charger: 5V / 1A standard adapter.

Section F: Additional Features

Sleep Mode

• Keyboard enters sleep after 10 seconds of inactivity
• Mouse enters sleep after 3 seconds
• Press any key or move the mouse to wake.

Low Battery Indication

• LED flashes when battery is low.
• Recharge immediately.

Section G: Troubleshooting Guide

Issue 1: Device Not Connecting

• Ensure battery is sufficient.
• Restart Bluetooth or system.
• Reconnect the device.

Issue 2: USB Mode Not Working

• Reinsert USB receiver.
• Try another USB port.

Issue 3: Delay or Lag

• Keep devices within proper range.
• Avoid interference from metal surfaces.
• Reduce distance.

Issue 4: Pairing Issue (Receiver Mismatch)

Keyboard Re-Pairing:

1. Ensure the keyboard is fully charged (2–3 hours if needed).
2. Switch to 2.4G mode.
3. Press and hold ESC and  “+ =” key until the LED flashes.
4. Insert the USB receiver.
5. LED stops flashing → pairing complete.

Mouse Re-Pairing:

1. Set the mouse to 2.4G mode.
2. Press and hold Left + Middle(Scroll) + Right buttons together.
3. Insert the USB receiver.
4. LED stops flashing → pairing successful.
5. If pairing fails within 20 seconds, repeat the process.

Section H: Care & Maintenance

• Keep away from liquids and dust.
• Do not use harsh chemicals.
• Avoid dropping or physical impact.

Important Notes

• Compatible with Windows, macOS, Android, and iOS devices.
• Bluetooth 5.0 may not be supported on older systems.
• Warranty covers manufacturing defects only.

Still Facing Issues?

If the issue persists after performing all troubleshooting steps, please Click here raise a support request.

Our support team will assist you further.