Portronics VoltClock — Troubleshooting Guide

TABLE OF CONTENTS

• Quick Troubleshooting
• 1. Phone Does Not Charge Wirelessly
• 2. Wireless Charging Is Slower Than Expected
• 3. Charging Indicator Keeps Flashing
• 4. USB-A Output Does Not Charge a Device
• 5. Clock Display Does Not Operate
• 6. Time Format Is Incorrect
• 7. Time Needs to Be Adjusted
• 8. Alarm Does Not Ring
• 9. Alarm Stops and Rings Again
• 10. Calendar Date Is Incorrect
• 11. Temperature Shows Fahrenheit Instead of Celsius (or Vice Versa)
• 12. Night Light Does Not Turn On or Change Colour
• 13. Clock Display Brightness Is Too High or Too Low
• Important Safety Reminders
• Still stuck?
• Support

Quick Troubleshooting

1. Phone Does Not Charge Wirelessly

1. Check that VoltClock is connected to power through its Type-C input.
2. Confirm that the power adapter is suitable.
3. Place the phone on the wireless charging area.
4. Reposition the phone to align it with the charging area.
5. Check whether the phone displays a charging indication.

The maximum wireless charging output is 15W.

2. Wireless Charging Is Slower Than Expected

1. Check that the power adapter provides sufficient output.
2. Use an adapter of at least 18W for optimum performance.
3. Check the wireless-charging capability of the phone.
4. Reposition the phone on the charging area.
5. Check the phone's charging indication.

Actual charging performance depends on the connected device and adapter.

3. Charging Indicator Keeps Flashing

A continuously flashing charging indicator indicates Foreign Object Detection (FOD).

1. Remove the phone from the charging area.
2. Check for any foreign object on the charging surface.
3. Remove the foreign object.
4. Place the phone back on the charging area.
5. Check whether the indicator returns to its normal charging status.

4. USB-A Output Does Not Charge a Device

1. Check that the USB cable is properly connected.
2. Confirm that the connected device supports the supplied output.
3. Check the power adapter.

The USB-A output is 5V/1A maximum.

5. Clock Display Does Not Operate

1. Check that the power adapter is connected to a working power source.
2. Check that the cable's Type-C end is securely connected to VoltClock.
3. Use a suitable adapter of at least 18W for optimum performance.
4. Reconnect external power and check the display.

6. Time Format Is Incorrect

1. Double-click the M button.
2. The time format switches between 12-hour and 24-hour.
3. In 12-hour format, PM is displayed for afternoon/evening time.

7. Time Needs to Be Adjusted

1. Press M once to enter hour setting.
2. Use + or − to adjust the hour.
3. Press M again to enter minute setting.
4. Use + or − to adjust the minutes.
5. Press M again to finish setting the time.

Long-press + or − for continuous adjustment.

8. Alarm Does Not Ring

1. Long-press + to activate or deactivate Alarm 1.
2. Long-press − to activate or deactivate Alarm 2.
3. Check whether the corresponding alarm indicator is lit.
4. Verify the alarm time.
5. If required, long-press M to enter alarm-time setting.
6. Adjust the hour and minutes using + or −, pressing M to move between settings and finish.

9. Alarm Stops and Rings Again

The specified alarm behaviour is:

• The alarm rings for 3 minutes before automatically switching off if there is no operation.
• Press SNOOZE while the alarm is ringing to enter Sleep Mode.
• The alarm rings again after 5 minutes.
• The indicator flashes during Sleep Mode.

10. Calendar Date Is Incorrect

1. Short-press SNOOZE to display the year, month and day.
2. Long-press SNOOZE to enter calendar setting.
3. Use + or − to adjust the year, month and day.
4. Long-press either adjustment button for continuous adjustment.

The calendar view automatically exits after 5 seconds when checking the date.

11. Temperature Shows Fahrenheit Instead of Celsius (or Vice Versa)

1. Double-press SNOOZE.
2. The temperature unit toggles between Celsius and Fahrenheit.

12. Night Light Does Not Turn On or Change Colour

1. Press the Light button once to turn on the night light.
2. The light starts in RGB shade mode.
3. Short-press Light to switch between the eight colour modes.
4. Long-press Light to turn off the night light.
5. Turn it on again to recall the last-used colour.

Available modes: RGB shade, red, yellow, light green, green, light blue, blue and pink.

13. Clock Display Brightness Is Too High or Too Low

1. Press + or − to adjust the display brightness.
2. Select from the five available brightness levels.
3. The default brightness is maximum.

Important Safety Reminders

• Avoid squeezing or colliding with the product.
• Do not disassemble the product.
• Keep it away from fire, water and liquids.
• Avoid high-temperature, humid or corrosive environments.
• Keep the product away from magnetic cards.
• Maintain a 20cm distance from implanted medical devices.
• Keep the product out of children's reach.
• Disconnect power before cleaning.
• Use within 0°C to 45°C.
• Recommended humidity is 20% to 85% (at 40°C).
• The product contains a button battery. If swallowed, it can cause serious injury; seek immediate medical attention.

Still stuck?

If the issue persists after performing the relevant troubleshooting steps, please raise a support request.

Our support team will assist you further.

Support

• Website: www.portronics.com
• Support Portal: support.portronics.com